top of page

Privacy Policy

A Legal Disclaimer

RNB Cleaning Corporation, doing business as Helping Hands (hereafter referred to as “Helping Hands”), is committed to protecting the privacy of our clients, website visitors, and employees. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection Act (PIPA) of British Columbia. By using our website or services, you consent to the collection and use of personal information as described in this policy.

Privacy Policy 

1. Personal Information We Collect

Helping Hands may collect personal information necessary to provide non-medical in-home support services, including but not limited to:

  • Names, addresses, phone numbers, and email addresses

  • Emergency contact information

  • Service preferences and scheduling details

  • Limited non-medical information relevant to service delivery (e.g., mobility considerations, household access instructions)

  • Billing and payment information

We do not collect or store medical records, diagnoses, or regulated health information.
 

2. How We Collect Information

Personal information may be collected through:

  • Website inquiry forms

  • Phone or email communication

  • In-person consultations

  • Service agreements or intake forms

Information is collected only for purposes that a reasonable person would consider appropriate in the circumstances.
 

3. Use of Personal Information

Helping Hands uses personal information solely for purposes related to:

  • Providing and administering non-medical in-home support services

  • Scheduling and coordinating services

  • Billing and account management

  • Responding to inquiries or service requests

  • Meeting legal, regulatory, and insurance requirements

Personal information is not used for purposes beyond those disclosed without consent, except as permitted or required by law.
 

4. Disclosure of Personal Information

Helping Hands does not sell, rent, or trade personal information. Personal information may be disclosed only:

  • To employees or service providers who require the information to perform their duties

  • To third parties where required for billing, insurance, or legal compliance

  • Where required or authorized by law

All third parties are required to maintain confidentiality and comply with applicable privacy laws.
 

5. Safeguarding Personal Information

Helping Hands takes reasonable steps to protect personal information against loss, theft, unauthorized access, disclosure, or misuse. Safeguards include:

  • Secure storage of physical and electronic records

  • Restricted access to personal information

  • Staff training on privacy and confidentiality obligations
     

6. Retention of Personal Information

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or to meet legal, regulatory, or insurance requirements. Once no longer required, information is securely destroyed or anonymized.
 

7. Access and Correction

Individuals have the right to request access to their personal information and request corrections if the information is inaccurate or incomplete. Requests must be made in writing and may be subject to verification of identity.
 

8. Website Cookies and Analytics

Our website may use cookies or basic analytics tools to improve functionality and user experience. These tools do not collect personal information unless voluntarily provided by the user.
 

9. Changes to This Policy

Helping Hands reserves the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting to our website, and the revised date will be noted above.
 

11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or personal information, please contact us through the "Contact Us" Form. 

What to Include in the Privacy Policy

Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors and customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much, much more. 


To learn more about this, check out our article “Creating a Privacy Policy”.

bottom of page